APPLICATIONS, APIS & DATA
Let the work cross system boundaries.
Connect external applications, APIs and data with shared identifiers, explicit write authority and a clear way to handle failed operations.
Architecture illustration
A request should carry its context into the next system
A customer inquiry arrives in a CRM. The service team needs the account, the affected product and the latest status before it can act. Copying that information into another form creates another version to reconcile.
Giz integrations connect available application tools, APIs and data services to business apps and agents. We start with the task and identify which system owns each fact and which operations the connection is allowed to perform.
Connect one inquiry to one work request
For an illustrative service workflow, use the CRM inquiry identifier as the reference. Map the customer, request type and status into the operational record. Give the service team the permitted context it needs to investigate.
When work is completed, the integration can update the source status if that operation is supported and authorized. The receiving system's acknowledgement determines whether the change was accepted. A failed or uncertain result stays visible to the responsible operator.
This is the connection to design and test; it is not a claim that every CRM is already supported.
What travels across the boundary
| Contract | A concrete decision |
|---|---|
| Identity | Which source key distinguishes the record and its updates? |
| Meaning | Which fields, units and status values correspond? |
| Access | Which account may read, create or change the record? |
| Delivery | How are duplicate, late or missing events identified? |
| Recovery | How does an operator inspect and resolve an uncertain outcome? |
Screens and agents should reuse the same supported connection. The application owns its working state; the source system retains the authority assigned to it in the integration design.
Pick the interface the system actually offers
The available routes include configured data services, external tools and MCP integration. Provider support, API version, licensing, network access and account permissions determine the usable scope.
A database read, a scheduled exchange and a transactional API have different freshness and recovery properties. We agree the required behavior before selecting the route. Real-time bidirectional synchronization and specialized ERP protocols require explicit engineering and validation.
Bring one complete transaction
The first review needs API documentation, sample requests and responses, a test account and the owner of the source system. Include a normal transaction, a rejected one and an example of a changed or cancelled record.
The delivery includes the connection specification, field mappings, authentication ownership, test results and operating procedures. Read-only reconciliation can establish the shared meaning before writes are enabled.
Acceptance covers success, denied access, invalid data, rate limits, duplicate requests and uncertain destination outcomes. An operator should be able to explain what happened and what to do next.
Scope a system connection · Connect a business application · Connect an Agent task
YOUR NEXT STEP
Bring us the workflow that needs to work.
Start with the files and systems you use today, and the work you want to change.